Refunds

Effective from November 1, 2026

The trial period is free and requires no card – try the app with the whole congregation first.
Within 14 days of the first payment we will refund the full amount, annual or monthly, if you ask. For an annual subscription, the same applies within 14 days of each renewal.
Later: we do not refund the monthly payment for the current month; you can cancel the subscription at any time and no further payment will be made.
Outage: if the service is continuously down for more than 7 days, we will refund a proportional part of the subscription.
Change of terms or termination of the service: if you cancel the subscription because of a change of the terms, or if we discontinue the service, we will refund a proportional part for the unused period.

Send your request to info@myjw.app or through the Paddle customer portal (in the app, Admin → Subscription → Payment and invoices). Paddle refunds the money using the same payment method, usually within 10 days. This does not affect your statutory consumer rights.