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Terms of Service

Effective from November 1, 2026

1. Who we are

The myteo service (a web application for managing congregation affairs at myjw.app and myteo.app) is operated by Tomáš Leitl, Company ID 03857867, Nad Stadionem 355, 267 01 Králův Dvůr (the “operator”). Contact: info@myjw.app.

myteo is an independent project. It is not an official app of Jehovah's Witnesses or of the Watch Tower Bible and Tract Society of Pennsylvania.

2. Reseller and payments

The subscription is sold in its own name by Paddle.com Market Limited (“Paddle”) as the reseller (Merchant of Record). The purchase contract for the subscription is concluded between the payer and Paddle; Paddle issues invoices, collects taxes (VAT) according to the payer's country, and handles payments by card, Apple Pay, Google Pay, and PayPal. The purchase is also subject to Paddle's buyer terms, including the consumer's right to withdraw from the contract within 14 days. The provision of the service and these terms remain between the customer and the operator.

3. Customer, payer and account

The service agreement is concluded on behalf of the congregation by the person who registers it – usually an elder with the agreement of the body of elders (the “customer”). The subscription can be paid by anyone who has the Subscription right in the app (the “payer”); management of the subscription can be taken over by another user with this right. The customer is responsible for whom they create an account for in the app and what rights they give them. Accounts of minors are created by the congregation with their parents' consent. Each user protects their own login credentials.

The congregation's data belongs to the congregation. The operator uses it only to provide the service (not for advertising or for training artificial intelligence) under the Data Processing Agreement.

4. Trial period and price

• After registration, the congregation gets 60 days free without entering a payment card. If it does not pay for the subscription after that, nothing is charged and the service is locked as after the end of a subscription (Section 5).
• After that, the subscription is €49 per year (CZK 1,290 per year in the Czech Republic) or €4.90 per month (CZK 129 in the Czech Republic) for the whole congregation, with no limit on the number of users. Prices include VAT; the final price for your country is shown on the Paddle payment page.
• The subscription renews automatically for the next period until the customer or the payer cancels it. Before an annual subscription renews, we send a reminder by email.
• We announce any price change at least 30 days in advance; it takes effect only from the next period.

5. Cancellation and end of the subscription

The subscription can be canceled at any time in the app (Admin → Subscription → Payment and invoices); the service will run until the end of the paid period. After that, the congregation has full access for another 30 days. Then the congregation is locked: only login, subscription renewal, and data export remain. If the congregation does not renew the subscription within 12 months of its end, the agreement ends and we delete the data under the Data Processing Agreement (Art. A.9); one month beforehand, we notify all users with the Subscription right by email. The customer can request earlier deletion at any time.

6. Data protection

For the data of people in the congregation, the operator is the processor, and the controller is whoever the customer specifies when concluding the Data Processing Agreement. The Data Processing Agreement forms part of these terms and takes precedence in matters of personal data. Details are in the Privacy Policy. Field service reports, address, date of birth, and date of baptism are encrypted with the congregation key, which the operator does not know; other data is not encrypted.

7. Availability, support and liability

We operate the service with care, but without a guarantee of uninterrupted availability. If the service is continuously down for more than 7 days, we will refund a proportional part of the subscription (refunds). We provide support by email at info@myjw.app, usually within 2 business days.

We are not liable for loss of encrypted data caused by the loss of the congregation key – the congregation backs up the key itself (the app offers a backup for this). The operator's liability is limited to the amount paid for the last 12 months, but not less than CZK 25,000. The limitation does not apply to damage caused intentionally or through gross negligence, to harm to a person's natural rights (personality rights), or where the law does not permit it (in particular towards consumers).

8. Prohibited use and blocking

The service may not be used in violation of the law or for purposes other than managing congregation affairs. We do not offer congregation registration from countries where the activity of Jehovah's Witnesses is banned – it could endanger users. In the event of a serious breach of the terms (e.g. an attack on the service or on other people's data), we may block the account; we will notify the customer in advance if the threat allows it.

9. Changes to the terms

We will inform the customer of any material change to the terms by email at least 30 days in advance. If they do not agree with the change, they can cancel the subscription as of the date the change takes effect, and we will refund the payer a proportional part of the price for the unused period.

10. Termination of the service by the operator

If we were to discontinue the service, we will announce it at least 3 months in advance, data export will remain available until the end, and we will refund the payer a proportional part of the subscription for the unused period. We will then delete the data under the Data Processing Agreement.

11. Governing law

These terms are governed by the laws of the Czech Republic. This does not affect consumer rights under the law of the customer's country. Consumers in the Czech Republic may turn to the Czech Trade Inspection Authority (www.coi.cz) for out-of-court dispute resolution. Disputes are decided by the general court of the operator, unless consumer protection law provides otherwise. In the event of a discrepancy between language versions, the Czech version prevails.